| Name | Description | Type | Additional information |
|---|---|---|---|
| TicketId |
(Required TicketId OR TicketREF) The ID of the ticket |
integer |
None. |
| TicketREF |
(Required TicketId OR TicketREF) The reference ID of the ticket |
string |
None. |
| Action |
(Required) Right workflow action for the Ticket's state is needed. Get a list of available actions using GetTicket method. |
TicketActionEnum |
None. |
| UserProviderKey |
Optional parameter. Only some Actions need to specify this parameter. These are IncidentAssign, IncidentAssignOther, IncidentFunctionEscalate, ServiceRequestAssign, ServiceRequestAssignOther, ProblemAssign and ChangeAssign. It is also optional for the actions IncidentWaitForThirdParty and ServiceRequestWaitForThirdParty. |
string |
None. |
| ServiceId |
Optional parametr. Only some Actions need to specify this parameter. There are TicketConvertToIncident, TicketConvertToServiceRequest. |
integer |
None. |
| CustomerId |
Optional parameter for the actions IncidentWaitForThirdParty and ServiceRequestWaitForThirdParty. It is the customer the ticket is waiting for in the Waiting for a third party state. |
integer |
None. |
| Note |
Optional parameter for the actions IncidentWaitForThirdParty and ServiceRequestWaitForThirdParty. It is the note of the ticket that is in the Waiting for a third party state. |
string |
None. |