| Name | Description | Type | Additional information |
|---|---|---|---|
| TicketREF |
(Required) The reference ID of the ticket to which add a new message. You can use TicketId instead. |
string |
None. |
| TicketId |
(Required) The unique ID of the ticket to which add a new message. You can use TicketREF instead. |
integer |
None. |
| Message |
(Required) The message body |
string |
None. |
| Html |
If true, sent message is in HTML format |
boolean |
None. |
| IsPrivate |
If true, the message is marked as a private one. Private messages is visible only for Operators and can be send by Operators only. |
boolean |
None. |
| IsMobileDevice |
If true, the message has been sent from a mobile device (phone, tablet) |
boolean |
None. |
| Attachments |
The list of attachments |
Collection of NewAttachment |
None. |
| SendViaOutboundEmail |
If true, the message will be sent as an email reply. |
boolean |
None. |
| SendViaOutboundEmailFrom |
Existing mailbox account. If SendViaOutboundEmail is true, this is required. |
string |
None. |
| SendViaOutboundEmailCc |
(Optional) CC (carbon copy) emails. |
Collection of string |
None. |
| SendViaOutboundEmailBcc |
(Optional) BCC (blind carbon copy) emails. |
Collection of string |
None. |