Possible enumeration values:
| Name | Value | Description |
|---|---|---|
| TicketInQueue |
101 |
|
| TicketClosed |
102 |
|
| IncidentInQueue |
201 |
|
| IncidentAssigned |
202 |
|
| IncidentRefusedAssigning |
203 |
|
| IncidentConfirmed |
204 |
|
| IncidentAnalyzed |
205 |
|
| IncidentSuspended |
206 |
|
| IncidentCompleted |
207 |
|
| IncidentPostponed |
212 |
|
| IncidentThirdParty |
213 |
|
| IncidentSolved |
208 |
|
| IncidentRejected |
209 |
|
| IncidentAccepted |
210 |
|
| IncidentClosed |
211 |
|
| ServiceRequestInQueue |
301 |
|
| ServiceRequestAssigned |
302 |
|
| ServiceRequestRefusedAssigning |
303 |
|
| ServiceRequestConfirmed |
304 |
|
| ServiceRequestAnalyzed |
305 |
|
| ServiceRequestSuspended |
306 |
|
| ServiceRequestCompleted |
307 |
|
| ServiceRequestPostponed |
308 |
|
| ServiceRequestThirdParty |
313 |
|
| ServiceRequestSolved |
309 |
|
| ServiceRequestRejected |
310 |
|
| ServiceRequestAccepted |
311 |
|
| ServiceRequestClosed |
312 |
|
| ProblemRegistered |
401 |
|
| ProblemAssigned |
402 |
|
| ProblemInvestigated |
403 |
|
| ProblemPostponed |
404 |
|
| ProblemResolved |
405 |
|
| ProblemRejected |
406 |
|
| ProblemAccepted |
407 |
|
| ProblemChangePending |
408 |
|
| ProblemClosed |
409 |
|
| ChangeRegistered |
501 |
|
| ChangeAssigned |
502 |
|
| ChangePreparation |
503 |
|
| ChangePreparationDone |
504 |
|
| ChangePreparationRejected |
505 |
|
| ChangePreparationAccepted |
506 |
|
| ChangeImplementation |
507 |
|
| ChangeImplementationDone |
508 |
|
| ChangeTesting |
512 |
|
| ChangeTestFailed |
513 |
|
| ChangeImplementationRejected |
509 |
|
| ChangeImplementationAccepted |
510 |
|
| ChangeClosed |
511 |